April 15, 2024

Subscriber Services

Online Forms Quick Links

Reference Guide

This quick reference guide will help you become better acquainted with our delivery and billing procedures and the many reader services offered.

• Subscribing • Vacation Services • Change of Address • Delivery Problem • Questions About Bill Payment • Mail Subscription

Going On Vacation?

Be sure to call us at (641) 782-2141 ext. 6420 and let us know ahead of time. We will be pleased to hold your papers while you are away. When you return, we will have all the papers delivered to you. When you call our office, simply ask for a Vacation Package.

We also offer NIE Vacation Donation. By donating your newspaper to the Newspapers In Education (NIE) program while on vacation, you provide area classrooms with FREE newspapers during the school year! This program allows students to use the newspaper in their classrooms for subjects such as history, math, and English. When you call the circulation department to temporarily stop your paper, tell us you would like your credit to go to the NIE program. Help us help our children’s learning opportunities.

If you do not choose either of these options, your account will automatically be credited.

Missed Delivery Service

If you have not received your carrier delivered Creston News Advertiser by 5 p.m., call our Customer Service Department at:

(641) 782-2141 ext. 6420

Monday-Friday: 8:00 a.m. - 5:30 p.m.

Delivery Times

For carrier delivered papers your newspaper should arrive at your home by 5 p.m.

Delivery Problems?

If your newspaper is ever missing, damaged or wet, please call our Customer Service Department at:

(641) 782-2141 ext. 6420

Change Of Address

If you are moving within the area, please call us about transferring your subscription from your old address to your new address at least 3 days before moving.

Subscription Payment Options

For your convenience, we offer the following payment options:

Carrier (City/Suburban)$45$78$144
Motor Routes$57$108$196
Mail (In County)$56.50$98$174
Mail (Out of Area)$65$120$220

Credit Card You can authorize the newspaper to charge your subscription to your credit card. We accept Master Card and Visa.

Mail Subscription

If you are moving outside our circulation area, or if you would like to mail the newspaper to a friend, relative, or business, please contact us about mail subscription services. Mail subscriptions are payable in advance.

Gift Subscription

The Creston News Advertiser would also make a great gift for relatives or friends.

For more information, please call

(641) 782-2141 ext. 6420

Single Copy Price: $1.00

About Your Payment

Subscribers may choose from two convenient payment methods. You may be invoiced, with options to pay us by mail, quarterly, twice a year or yearly, or you may choose convenient EZ-Pay Plan. EZ-Pay subscribers enjoy the convenience of automatic billing to their credit card or checking account. EZ-Pay will bill you monthly. We accept Visa or Mastercard. You may also pay in person at the customer service counter. We accept personal checks, credit cards, money orders and cash.

If you need to interrupt your service for any length of time, such as vacations, call the subscriber services number and we will stop delivery of your paper. You will not be charged for any newspapers you have asked us not to deliver.

Back Issues

Back issues of the Creston News Advertiser for the previous 30-day period are available at the customer service counter. The cost of the paper is $1.00. Copies older than 1 week will cost $1.50 when available. To have a back issue mailed, the cost is $3.

To inquire about a back issue or to have one mailed, please call:

(641) 782-2141 ext. 6420

Newspaper In Education

Our NIE program provides a “Living Textbook” to our schools. The newspaper that you read each day is a powerful teaching tool. This “living textbook” is as fresh as each day’s news. Newspaper In Education (NIE) is a unique partnership amoung classrooms, community sponsors and the Creston News Advertiser. Schools throughout the area receive the newspaper daily FREE of charge because of generous community support. The NIE program also provides teachers with curriculum ideas.

The NIE program is supported by individual and business sponsorships. For more information on sponsorship opportunities or newspaper delivery for your classroom, please call (641) 782-2141 ext. 6451.