Creston Waterworks has seen an increase in complaints from customers not receiving their water bill in the mail.
Creston Waterworks is required by law to send the bills via regular mail and has no control over delivery after being delivered to the post office according to General Manager Steve Guthrie. To avoid late fees or disconnection of service, Creston Waterworks offers a few options.
“The first option is automatic withdrawal or ACH payments from a bank account,” Guthrie said.
This method withdraws money from a customer’s chosen bank account on the due date.
“The day is always the first, second, third or fourth Friday of the month depending on what meter reading route a customer is on,” Guthrie said.
Customers will need to fill out the ACH form and provide a voided check to enroll in the program. The form can be found on Creston Waterworks’ website at www.crestonwaterworks.com under the “online bill pay” tab. Customers can also get the form at the Waterworks office located at 820 S. Park St.
The second option is to sign up for an online account. The link for the online accounts can also be found at the Creston Waterworks website under the “online bill pay” tab and clicking on the municipal online payments link.
“A customer will need to provide an email and password and will need their account number and last amount paid to the Waterworks to sign up. We recommend this option because once you have an account set up, you will start receiving email notifications when your bill is printed and will be able to go to your account and view, print, and even pay their bill,” Guthrie said.
The online account also shows the last few months of consumption, so customers can see their history.
“The best part about having an online account is that signing up does not obligate a customer to pay online. No credit card information is required,” Guthrie said.
Online payment is by debit/credit card only and does have an additional 3% fee from the service provider and not Creston Waterworks.
Guthrie said another option is for customers to call the Waterworks office at 641-782-5817 and ask what route they are on and when their bill is due. The customer can then manually track when their bill is due and use the drop box on the south side of the Waterworks parking lot or the east side of the train depot/City Hall. Guthrie suggested customers place check or cash in an envelope with the correct address from the customer.
The drop box is available 24 hours, seven days a week. Creston Waterworks office is open 8 a.m. to 4:15 p.m. Monday-Friday excluding holidays.